Frequently asked questions
Everything you need to know about Kit.Club, how it works, how products appear, and how Kits are created and shared.
The basics
What is Kit.Club?
Kit.Club is a skincare discovery platform that helps people discover, evaluate, and compare products, build routines, and make more informed purchase decisions. It combines structured product data, editorial content, community-created Kits, and AI-powered discovery tools to make skincare information easier to navigate.
How is Kit.Club different from a review site or a shop?
Kit.Club is not a retailer, marketplace, or checkout platform. It does not sell products or handle fulfillment. Instead, it helps users explore products in context through structured product pages, routines, comparisons, editorial content, and community-created Kits, then connects them to third-party retail partners when they are ready to buy.
Is Kit.Club free to use?
Yes. Creating an account, exploring products and Kits, and using the core platform is free.
Is Kit.Club available on mobile?
Yes. Kit is an app for iPhone and Android as well as the website, and the same account works everywhere.
Kits
What is a Kit?
A Kit is a shareable collection of products organized around a real routine, use case, or skincare goal. It shows how products work together in practice, not just as standalone items.
Can I create and publish my own Kit?
Yes. Users can create, save, and publish their own Kits on Kit.Club.
Can I clone or remix someone else's Kit?
Yes. Public Kits can be used as inspiration and adapted into a user's own version.
Can I keep my Kit private?
Yes. Users can control the visibility of their Kits.
How does the "most popular" ranking work?
Popularity reflects real user engagement on the platform, including saves, follows, and community interaction. Placement is not sold.
Products, recommendations, and integrity
How do products appear on Kit.Club?
Products appear on Kit.Club through the platform's structured skincare catalog and through how users and editors organize them into Kits, comparisons, and discovery flows.
How are products recommended?
Kit.Club uses a combination of structured product data, routine context, editorial content, community-created Kits, and AI-powered discovery tools to help users navigate concerns, compare options, and identify relevant products.
Does Kit use AI?
Yes. Kit uses Google's AI (Vertex AI) for three things: recognizing a product from a photo (the photo is used once and never stored), writing the short "why this suits you" explanation from your skin profile (never your name, email or account), and understanding search text (never linked to your account). In the app, all three only run after you turn them on, and you can turn them off any time: tap your avatar, then AI features — with it off, app search works on keywords only. On the website, search may use AI to understand your query. Match scores and explanations are information, not medical advice.
Can I browse by skin concern, routine, or ingredient?
Yes. Kit.Club is designed to help users explore products through multiple paths, including skin concerns, routines, product types, comparisons, and ingredient context.
Does Kit.Club help me build a skincare routine?
Yes. Kit.Club helps users discover products in the context of routines, compare how products work together, and explore Kits built around real use cases and skincare goals.
Are Kits based on real routines?
Yes. Kits are designed to reflect how products are used together in practice and to provide the context that makes a routine useful. They help users understand why products belong together, how they fit into a routine, and what role each product plays beyond a standalone listing.
Are there affiliate links or paid placements?
Kit.Club may use affiliate links to third-party retailers. These links help support the platform, but they do not determine whether a product is included, how it is described, or how it appears in rankings or recommendations. Kit.Club does not offer paid placement.
Does Kit.Club sell products directly?
No. Kit.Club is not a retailer and does not manage inventory, checkout, shipping, or fulfillment. On the website, product pages can link to third-party retail partners when you are ready to buy. The Kit apps don't link to shops.
I represent a brand or company. How are our products or assets handled?
Products may appear on Kit.Club within product pages, Kits, editorial content, and discovery experiences. If you have preferred assets, updates, or concerns about representation, contact info@kit.club.
Can a company request a correction or removal?
Yes. If you have a concern about product information, imagery, or representation, contact info@kit.club and the team will review it promptly.
Medical guidance and safety
Does Kit.Club provide medical advice?
No. Kit.Club is a platform for informational use and for sharing personal experiences, routines, and opinions. It does not provide medical advice, diagnosis, or treatment.
Can users ask for or share medical advice on Kit.Club?
No. Medical advice may not be given, requested, or presented on Kit.Club.
What should I do if I have a personal medical or skincare concern?
If you have a personal medical or skincare concern, you should seek guidance from a qualified healthcare professional. Kit.Club is intended to help users discover and evaluate products, not replace professional care.
Community
Who is Kit.Club for?
Kit.Club is for people who want more structured, useful skincare discovery, whether they are just getting started or already have established routines and want to share what works.
Is Kit.Club connected to influencers or sponsored creators?
No. Kit.Club is built around structured discovery, editorial context, and community participation rather than sponsored creator placement.
Can I follow other users?
Yes. Users can follow other community members and explore the Kits they create and share.
Your account
How do I sign up?
You can create an account directly on Kit.Club.
How do I delete my account or data?
In the Kit app: tap your avatar (top right of Library or Club), then Delete account, and confirm with Delete my account. On the web: open your profile, go to Settings, and use Delete my account at the bottom. Either one deletes your account straight away — there is nothing to wait for and no request to file. Deletion is permanent and removes your profile, skin profile, library, kits, reviews, ratings, comments and follows. Anonymous usage records (which products were scanned, with nothing that identifies you) are kept. If you cannot reach either screen, write to info@kit.club from the address on your account and we will do it for you.
How do I report content or block a member?
In the Kit app, Report is under the ⋯ menu on every review — on the product page, in the full reviews list and in the Club tab's "From your circle" stream — and on other members' Kits and profiles. Block is under the ⋯ menu on a member's profile, and blocking removes their content from your view immediately; to manage the people you have blocked, tap your avatar, then Blocked people. On the website, write to info@kit.club with a link to the content. A reported review or comment is hidden straight away, then the team reviews it, as it does every report.
I have a question that's not covered here.
Email info@kit.club and the team will get back to you as soon as possible.